STUDIO POLICIES

THE DETAILS ON HOW IT ALL WORKS

PAYMENT
Pre-Payment: Lessons must be prepaid. Monthly tuition is charged to your credit/debit card via AUTOPAY on the 1st of each month. Set up AUTOPAY when registering.
Late Payments: Payments are late after the 7th of the month and incur a $25 late fee. If over a month late, your membership may be terminated.
Price Changes: Any price changes will be communicated at least 30 days in advance, typically effective September 1.
REFUNDS & WITHDRAWALS
No Refunds: No refunds for withdrawals. Complete the current month of lessons.
Termination: Rock School NW reserves the right to terminate lessons without notice. If this occurs, a refund for unused lessons will be given.
Notice: Email or call by the 15th of the month prior to stopping lessons (e.g., by August 15 to stop lessons as of September 1).
MISSED LESSONS
No-Makeup Lesson Policy: Missed lessons are not rescheduled or made up. Cancel lessons on Opus1.io for clear communication. Need help? Contact us!
Teacher Absences: If a teacher misses a lesson, we will reschedule or provide a qualified substitute.
Weather Cancellations: In severe weather, we will notify you and reschedule the missed lesson. If rescheduling is impossible, a credit for future lessons will be given.
INJURIES
Parents, legal guardians of minor students and adult students waive the right to any legal action for any injury sustained on business property resulting from any activity conducted by the students before, during or after lesson time.
Photo Release
The school is hereby granted permission to take photographs and videos of the students to use in brochures, web sites, posters, social media, advertisements and other promotional materials the business creates. Permission is also hereby granted for the school to copyright such photographs in its name.
Dress/Behavior Code
Dress Code: Practice good hygiene and dress appropriately on school premises and at our events. Standard school dress codes apply.
Prohibited Items: Leave pocket knives and other weapons at home.
Substance Use: No drugs or alcohol on the property or at events.
Respect: Treat staff, instructors, and students with respect. No bullying or inappropriate behavior. Report issues to the instructor, office staff, or owner immediately.

We aim to create a supportive, safe, and positive environment for all students.

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